By Chat:

 


Monday - Friday: 10:00 am to 3:00 pm

If chat is unavailable, please send us an e-mail. We'll make every effort to get back to you within one business day. 

 

By Secure E-Mail:

Click here to send us a secure e-mail.

 

By Phone:

 

Member Service and Loans
(888) 354-6228
Monday - Friday: 8:00 am to 7:00 pm
Saturday: 9:00 am to 2:00 pm

 

Card Services (to report a lost or stolen card)
ATM / Debit / Credit Cards
(888) 354-6228.  Press the star (*) key
After regular business hours and holidays

 

Business Services
(888) 354-6228 Ext. 7437
Monday - Friday: 8:00 am to 5:00 pm

 

Mortgage Loans
(800) 506-5070
Monday - Friday: 8:00 am to 6:00 pm

 

Retirement and Investment Services
(888) 354-6228 Ext. 7599
Monday - Friday: 8:00 am to 6:00 pm
Saturday: 9:00 am to 2:00 pm

 

By Mail:

 

Credit Card Payments Only
MASTERCARD
P.O. Box 37035
Boone, IA 50037-0035

 

Exception: Please continue to mail all Business Edge Visa account payments to:
P.O. Box 11777
Santa Ana, CA 92711-1777

 

1st Mortgage Loan Payments Payment Address
Orange County's Credit Union
P.O. Box 54040
Los Angeles, CA 90054-0040

 

1st Mortgage Loan Correspondence Address
Orange County's Credit Union
P.O. Box 77404
Ewing, NJ 08628

 

General Correspondence and Consumer Loan Payments, Deposits, Home Equity Loans, and HELOC Payments
Orange County's Credit Union
P.O. Box 11777
Santa Ana, CA 92711-1777

 

Home Equity Loans (excluding Home Equity Lines of Credit), Submit Information Request/Error Notice Address:
Orange County's Credit Union Information Request/Error Notice
P.O. Box 11777
Santa Ana, CA 92711-1777

Please provide the following information: Tell us your name, address, and phone number. Tell us your account number and loan number. Describe the information requested, or Describe the error and the basis of the dispute, and explain as clearly as you can why you believe there has been an error.

 

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR REPORTED CREDIT

Write us at: Orange County's Credit Union Credit Dispute Department P O Box 11777 Santa Ana, CA 92711-1777 Please provide the following information: Tell us your name, account number, loan number, address, and phone number. Describe the error and the basis of the dispute, and explain as clearly as you can why you believe there is an error. Provide all supporting documents to substantiate the dispute, such as a copy of the relevant portion of your consumer report that contains the allegedly inaccurate information, a fraud or identity theft affidavit, a police report, a court order, or account statements.