Credit Cards Details
Mastercard Global Service
Mastercard Global Service provides worldwide, 24-hour assistance with Lost and Stolen Card Reporting, Emergency Card Replacement and Emergency Cash Advance. Call Mastercard Global Service at (800) 622-7747 immediately to report your card lost or stolen and to cancel the account. If you need to make purchases or arrange for a cash advance, with the approval of Orange County's Credit Union, Mastercard will help you to receive a temporary card the next day in the United States and within two business days almost everywhere else. Remember, if you report your card lost or stolen, you will not be responsible for any unauthorized transactions on your account.
Click here for more details.
Mastercard Priceless® Surprises
Mastercard rewards their card holders with prizes both big and small, always delivered in surprising and unexpected ways. When you use your Orange County's Credit Union Mastercard credit card, you are automatically entered for a chance to get a Priceless® Surprise, courtesy of Mastercard.
Click here to learn more about Priceless® Surprises
Safe and Secure
Orange County's Credit Union issues credit cards with embedded EMV chip, which provides increased security and protection from fraud. Chip-enabled technology encrypts your transaction data, which makes it more difficult for unauthorized users to copy or access your card information. It also creates a one-time unique code when used at a chip-enabled register. This code adds an additional layer of fraud protection to your card. Rest assured, no personal information is stored in the chip.
Card Transaction Alerts
Card Transaction Alerts service allows you to monitor your credit card transactions by receiving real-time text messages or email notifications. Not only it is a fraud prevention tool, it also keeps you in tune with how many credit card transactions you've made in the day allowing you to stay within your budget. The transaction alerts are instantaneous, so if you get an alert for an unauthorized transaction, contact us immediately by calling the number on the back of your card.
Orange County's Credit Union offers the following Credit Card Transaction Alert types:
- Authorization Amount: Receive an alert whenever a purchase is made that exceeds a specified amount
- International Transaction: Receive an alert whenever your credit card is used outside of the United States
- Decline: Receive an alert whenever a credit card transaction is declined
- Card Not Present: Receive an alert any time a purchase is made without the card being physically present
To register for Credit Card Transaction Alerts: Log in to Digital Banking, then click on your credit card account. Click on "Card Transaction Alerts" under "Account Info". You will be prompted to enter your credit card information. Choose the alert(s) you wish to receive, and follow the prompts.
To help you stay on top of your account information, Security Alerts notify you of any non-monetary activity on your credit card account such as:
- When an automatic payment is setup
- When a payment is scheduled
- When a balance transfer request is submitted
- When a password is changed
You will receive email notifications based on your Security Alerts settings.
To register for Security Alerts: Log in to Digital Banking, then click on your credit card account. Click on "Security Alerts" under "Account Info". Be sure to have your valid email address enrolled into the Alerts Service.
Zero Liability applies to your purchases made in the store, over the phone, online, or via mobile. When you shop using your Orange County's Credit Union Mastercard credit card, you have peace of mind because you're protected against unauthorized charges as long as:
1. You've used reasonable care in protecting your card from loss or theft; and
2. You've immediately notified us when you knew that your Mastercard credit card was lost or stolen.
If you believe there's been unauthorized use on your account, please let us know right away. You can notify us of unauthorized purchases by calling (888) 354-6228 or stopping by a branch.
Online Self-Service via MyCardInfo
MyCardInfo is a credit card account management tool, which is provided free of charge by Orange County's Credit Union. Access your account 24/7 to view your credit card transactions and statements, make a payment, request a balance transfer, set up automatic payments, submit fraud and dispute forms, and much more.
You can access MyCardInfo through your Orange County's Credit Union Digital Banking simply by clicking the Credit Card Account from your Online Banking Member account dashboard.
Digital wallets provide a simple, convenient, and secure way to make purchases with your Credit Union debit or credit card. At the touch of a button, you can use your mobile device to make contactless purchases both online and at participating merchants wherever your card is accepted today. Simply add your Credit Union card to Apple Pay®, Google Pay™, or Samsung Pay® and start using your mobile device for faster and easier checkouts.
Click here to learn more about digital wallets and how to add your Credit Union card to one.