What are chip cards?
The chip only contains your card number, name, and other account information. There is no other personal information stored on the chip. Due to security in the chip, every transaction you make is unique (instead of static), which makes it extremely difficult for the card to be copied or counterfeited. Your chip card will also have the usual magnetic stripe on the back so that you can continue using your card while merchants are transitioning to new chip card terminals.
What are the benefits of chip technology?
A chip card is extremely difficult to counterfeit. The embedded microchip provides dynamic transaction security features and other capabilities not possible with traditional magnetic stripe cards.
How is this card different from a magnetic strip card?
A chip card looks just like a traditional card but has an embedded chip in addition to the standard magnetic stripe on the back of the card. Rather than swiping your card, you'll insert your chip card into the card reader portion of the terminal to complete the transaction.
How does chip technology work?
Every transaction with a chip card has unique data in it. Chip transactions are dynamic and unique with each use, not static like magnetic stripe cards. That's why if someone was able to intercept one of your chip transactions they would not be able to use that information again. This stops fraudsters from being able to create counterfeit chip cards.
Are chip cards new?
Although chip cards are relatively new in the U.S., they've been used elsewhere for many years. In some countries, particularly in Europe, merchants may be more familiar with accepting chip cards.
Where can I use my chip card?
You can use your chip card at the same merchants you do now. Simply insert the card into card terminals that are chip enabled. For merchant locations that have not yet switched to chip-enabled card terminals, swipe your card to use the magnetic stripe. You can also continue to use your card as you did before for online payments, telephone payments, and at ATMs.
For Current Cardholders Converting to a NEW Upgraded Debit Mastercard®
Why are you replacing my Debit Mastercard®?
It's part of our ongoing commitment to continuously improve the benefits and services we deliver to our Members. Your no-cost upgrade to the new Debit Mastercard is a demonstration of this commitment featuring the latest in chip technology and Apple Pay®.
Why does my new card contain a microchip?
Orange County's Credit Union is moving to chip technology because it provides more security and ease of use in other countries and is expected to become standard in the U.S.
What are some of the benefits of my new debit card?
• Debit Mastercard can be used worldwide wherever you see the Mastercard logo.
• Use at nearly 30,0000 surcharge-free CO-OP ATMs nationwide.
• Zero Liability protects you in the event that your card is used to make unauthorized purchases – whether made in a store, by phone, or online.
Can I keep my old card instead?
No. Your current card is being discontinued, so to enjoy uninterrupted service, it's important to activate and begin using your new Debit Mastercard as soon as it arrives.
I currently have a PIN (Personal Identification Number) for my debit card. Will it remain the same?
No, your current PIN will not apply to your new Debit Mastercard. Instead, you'll be issued a new PIN. If you'd like a different PIN, simply call (888) 891-2435 and follow the prompts to self-select your PIN. It's easy, secure, and no waiting for a PIN to arrive in the mail.
What do I need to do about automatic/recurring payments set up on my current debit card?
You'll need to contact your payees and provide your new Debit Mastercard number and expiration date.
Apple Pay®, Google Pay™, Samsung Pay®
At the touch of a button, you can use your mobile device to make contactless purchases with Apple Pay, Google Pay, or Samsung Pay both online and at participating merchants wherever your card is accepted today. Simply add your Credit Union card to one of these digital wallets and start using your mobile device for faster and easier checkouts.
Click here to view Apple Pay, Google Pay, and Samsung Pay Frequently Asked Questions.