COVID-19: We're Here to Help

At Orange County’s Credit Union, the health and well-being of our Members, Associates, and our Community is our top priority. As we monitor the rapidly evolving news of the coronavirus (COVID-19), we want to assure you we're taking extra precautions to maintain a safe environment for all. 

Important Information and Resources

Recent Updates:

Member Relief Program

If you’re facing financial difficulties resulting in the recent coronavirus, we’re here to help you. Our teams can be reached at (888) 354-6228 Monday through Friday, 8:00 am to 7:00 pm, and Saturday, 9:00 am to 2:00 pm.

Special Hours During California Stay-At-Home Order

Given the rapidly evolving news surrounding the coronavirus (COVID-19) pandemic, we have made special arrangements to continue serving our valued Membership while protecting the health and well-being of our branch Associates.

Monday – Friday

9 am - 1 pm – Open to all Members

2 pm - 5 pm – Open to at-risk Members (by appointment only)

Saturday

9 am - 12 pm – Open to all Members

To make an appointment during our specially-allotted afternoon hours for yourself or a loved one, please use this form.

 

Health & Safety

Our Headquarters and branch locations have been provided extra supplies of hand sanitizer, rubber gloves, and cleaning supplies. We've also increased the frequency and rigor of our cleaning and sanitization, especially in high-contact areas. This includes door handles, signature pads, and counters.

The Credit Union has advised all Associates to stay home in the case they, or their family, are showing any symptoms of illness.

Digital Tools & Services

As a reminder, the Credit Union has digital tools and services that give you convenient 24/7 access to your accounts.

Digital Banking
Digital Banking is a convenient, secure way to access your accounts virtually anytime, anywhere through our website or the App.

  • Transfer money between your Credit Union accounts, another Member’s account, and to other banks/credit unions
  • Pay-A-Person
  • Make payments on your Credit Union cards, loans, bills, and set recurring transfers
  • Report a lost or stolen Credit Union ATM/Debit Card
  • Freeze your Credit Union ATM/Debit Card
  • Re-order checks
  • Review statements
  • Set up alerts
  • Find an ATM
  • Send us questions and attachments through secure messaging
  • Deposit checks through the App

Direct Deposit
Set up Direct Deposit with your employer so there’s no extra trip to a branch. Simply give your employer one of the following Direct Deposit forms:

ATMs & Debit Cards
With nearly 30,000 surcharge-free CO-OP ATMs nationwide, there's always one near you. Text* your ZIP Code to 91989 or call (888) SITE-CO-OP to find nearby CO-OP ATMs or Shared Branch locations.

You can also get cash back by using your debit card for purchases. If you're in need of a replacement card, please call us at (888) 354-6228 and we'll have one mailed to you.

Telephone Banking
With Telephone Banking, you can access your accounts with one single phone call at any hour of the day. View the Step-by-Step Guide and options available to you through our Telephone Banking service.

Federally Insured

While it's advised as a general rule of thumb to always have some cash on hand, please remember that keeping funds in your account is a much safer and more secure option than carrying it on-person. As a reminder, the funds in your accounts with us are always NCUA Insured.