Emergency Assistance is Available

As we monitor the developing news of COVID-19, our thoughts are with you, your loved ones, and those who have been adversely impacted by the coronavirus. We recognize these are uncertain times that have brought unanticipated financial hardships to those in our community. We want to assure you if you've experienced a hardship due to COVID-19 and are in need of financial assistance, we are here to help with the following:

• Payment Relief
• Emergency Loans
• Debt Protection
• Financial Wellness Service
• Other Credit Union Services
• Links to Local Resources & Emergency Organizations
• Special Hours & Appointments

Payment Relief

Mortgage Loans

If you're in need of payment assistance on a Credit Union mortgage loan, Home Equity Loan or Home Equity Line of Credit (HELOC), you may elect to defer your payment up to 90 days with no late charges.

First Mortgage Loans

If you're in need of assistance with a payment deferral for your first mortgage loan, you may start the process by completing this form.

Home Equity/Other Mortgage Products

If you're in need of assistance with a payment deferral on additional mortgage products, or any of the additional options listed below, please call (888) 354-6228.

Consumer Loans (Personal and Auto)

For payment assistance on consumer loans, you may elect to defer your payment for 90 days with no late charges. Please call (888) 354-6228 and one of our dedicated Associates will assist you in making personal loan- or auto loan-related arrangements.

Credit Cards

We have options available for those who are in need of payment assistance on any of our Mastercard^® Credit Cards. Please call (888) 354-6228 and one of our dedicated Associates will assist you in determining the payment deferral solution that best meets your financial needs.

Business Loans and Commercial Real Estate

Business Members may elect to defer their payments up to 90 days on existing small business loans and/or lines of credit. If you're in need of assistance with an existing Commercial or Multifamily Loan, please contact Ben Newman, Orange County's Credit Union Commercial Loan Officer, at (714) 755-5900 ext. 7436.

During the forbearance period, monthly payments are suspended; finance charges continue to accrue.

Emergency Loans

Small Dollar Loans

Loans of $1,000 are available for each impacted Member at a rate of 9% APR¹ 90 days until first payment is due, with a term up to 24 months. The loan may be paid off at any time without penalty (must be a Member for a minimum of 60 days to qualify).

Personal Choice Loans

Personal Choice Loans of $1,000 to $5,000 are available for each impacted Member at a rate of 9% APR,¹ 90 days until first payment is due, with a term up to 36 months. The loan may be paid off at any time without penalty.

Debt Protection

Members who have previously signed up for Debt Protection benefits have the option to take advantage of an additional layer of Debt Protection through CUNA (Credit Union National Association). 

Financial Wellness Service

The Credit Union has partnered with GreenPath Financial Wellness to offer financial relief resources to our Members including:

• Free-of-charge financial planning services, Phone: (877) 337-3399
• Debt management
• Student loan counseling
• Financial webinars

Other Credit Union Services

In addition to the options above, you may be eligible for fee waivers on our account service charges.

Our dedicated teams are here to support you and help you navigate your financial wellbeing through this unprecedented time. We can be reached at (888) 354-6228 Monday through Friday, 8 am to 7 pm, and Saturday, 9 am to 2 pm.

Thank you for entrusting us with your banking needs and continuing to be a valued Member as we all work together towards protecting each other and our community. For additional information, updates, and resources related to the coronavirus, please visit our COVID-19 Resource Center.

Local Resources and Emergency Organizations

Connect with local resources in your county to assist with an emergency. The following emergency organizations may be able to provide additional assistance:

• OC.gov – County of Orange
• Orange County Intelligence Assessment Center
• Orange County Fire Authority
• Orange County Health Care Agency
• Orange County Public Works
• Orange County RACES
• The American Red Cross of Orange County
• Trauma Intervention Program of Orange County
• HealthDisasterOC – Health Disaster Management
• Be Prepared California
• California Poison Control
• California's Department of Water Resources
• Ready.gov
• Department of Homeland Security
• Federal Emergency Management Agency (FEMA)
• Centers for Disease Control & Prevention (CDC)
• American Red Cross
• The Weather Channel
• National Weather Center
• Weather Underground
• S. Fire Administration

Special Hours & Appointments

We've made special arrangements to continue serving our valued Membership while protecting the health and well-being of our branch Associates.

Monday – Friday

9 am - 4 pm – Open to all Members

4 pm - 5 pm – Open to at-risk Members (by appointment only)

Saturday

9 am - 12 pm – Open to all Members

12 pm - 1 pm – Open to at-risk Members (by appointment only)

To book an appointment for yourself or a loved one who is an At-Risk Member, please complete the following form.

¹APR is Annual Percentage Rate.

During the forbearance period, monthly payments are suspended; finance charges continue to accrue.

This is not an offer for an extension of credit or a commitment to lend. All applications for emergency assistance are subject to borrower and underwriting approval. All loans are subject to application, credit qualification, and may require income verification and approval. Not all applicants will qualify. Credit Union rates, terms and conditions are subject to change at any time without notice. Ask us for full details.