Important Tips

We understand the issues found in the new Digital Banking have caused an undesired experience for our Members and we sincerely apologize for the inconvenience. We're working diligently to resolve these issues. In the meantime, here are some important tips to help you.

 

Preferred Browser Settings

While most modern web browsers will allow you to use the entire Digital Banking experience via your computer without any problems, we suggest the latest version of Microsoft® Edge, Firefox®, Chrome®, and Safari®. We don't recommend Internet Explorer. For best results, ensure your screen resolution is at least 1366x768.


Supported Mobile Operating Systems

Please ensure your mobile device meets the supported operating systems: iOS 9.0 to iOS 12.1 or Android 4.1 to Android 8.1.

 

Mobile App

Where can I find the new Digital Banking App?
The new App is available on the App Store and Google Play. 

   

Recent update: Digital Banking can now be viewed on your tablet through the App.

 

Quicken

Can I export to Quicken?
No ­— This option is currently not available. This feature is coming soon.

 

Log In/Log Out/Username

Where’s the log out button?

  • From your computer: Click the arrow at the top right of the screen.
  • From the App – iPhone Users: Tap the “Menu” button along the bottom. Then, tap the arrow at the top of the screen.
  • From the App – Android Users: Tap the three stripes at the top left of the screen. Then tap the arrow at the top of the screen.

Can I log in to Digital Banking using a mobile browser?
You cannot use the mobile device’s (phone and/or tablet) browser to enroll or log in to Digital Banking. This feature is coming soon. 

Can I log in using my thumbprint or face recognition?
Yes – Open the new Digital Banking App. Then, enter your username and password and toggle on the “Remember Me” feature. Tap the “Login” button. You’ll receive a pop-up message to select your default login method – password, thumbprint, or face recognition. (The options depend on your phone.)

You can also turn on the feature later. To do so, be sure that “Remember Me” is selected on the login screen.  Once you log in, choose "Settings" from the "Menu", then choose “Default Login”. Then, select your preferred method.

How can I change my username?
This option is currently not available.

 

Checks

Where can I find check copies?
You can find copies of checks, including bill payment checks, in the Account History. You’ll be able to see checks that you’ve written. 

How can I print copies of checks?
There’s currently an issue with the option to print checks.

  • From your computer: Right click on the check image and save the image. Or, take a screen print.
  • From the App: Take a photo of the image.

 

Bill Pay

What’s the Activate button?
This is a notification that you can set up an eBill for this payee. Once you click the button, you’ll be asked to enter your login information for this payee – we need this information so we can you access your payment information on the payee’s website.

Where can I find my bill payment history?
For bill payment history prior to February 25:

  • From your computer: Please view your Account History and click "Search". Then, click "By Transaction Type" and select "Bill Payments".
  • From the App: Please view your Account History and tap the icon in the "Search Transactions" field. Then, tap "Transaction Type" and select "Bill Payments".

For bill payment history after February 25, please go to the “Pay Bills” tab and select “History.”

How can I hide payees?
You have the option to delete payees. From your computer, go to the “Pay Bills” tab and select “Manage Payees.” Click the little downward arrow to the left of the payee. Now you’ll see the payee’s information. Click the “Delete Biller” link. Please note: Once you click “Delete,” it’s permanently deleted. Your bill payment history will only be available via Account History and Statements.

How can I set a default account for bill payments?
This option is currently not available.

How can I print a bill pay confirmation?
This feature is currently not available.

  • From your computer: Take a screen print and print it out.
  • From the App: Take a photo of the image.

 

Statements

How can I print statements?
From your computer, click the Menu icon (the three horizontal lines that’s located at the top left of the page). Under “Accounts,” click on “Statements.” From there, select the account, statement type, and year. Then, click on the statement. Once the document opens up, click the print icon.

Tip: Make sure pop-ups are enabled for the site. If not, change your pop-up settings or click the little downward arrow next to the statement name to download it.

 

Dashboard View

How do I hide accounts?
Once you log in, you have the option to hide accounts and create a "Favorites" view. From your computer, click the three dots next to the account name and click "Tag As Favorite." Then, click the "Show Favorite Accounts" link from the "All Accounts" bar.

 

Learn more about the new Digital Banking:
FeaturesBill Pay | eBills | External Transfers

Message and data rates may apply. Please refer to the Digital Banking Online User Agreement.
Dashboard view is available for personal accounts/loans only. Excludes Trusts, Business, UTMA,  and Representative Payee Memberships.
Digital Banking not available for Coogan and Court-Ordered Blocked Memberships.